NK Field Partner Terms & Data Processing Terms
1. Scope
These terms apply to agencies ("Partner") that use NK Field, operated by Truvest Finserv Pvt Ltd under the NeoKollect brand, to request field visits for their borrowers.
2. Authorisation
The Partner confirms it is authorised by each lender to recover the dues it raises visits for, and will provide valid authorisation letters. NeoKollect shows these letters to field agents and borrowers.
3. Borrower data
The Partner shares borrower data only for the purpose of the visit and confirms it has a lawful basis to do so. NeoKollect processes this data on the Partner's behalf, keeps it in India, and gives access only to the agent who accepts the visit.
4. Fees and billing
A fixed fee per completed visit, invoiced weekly (Monday to Sunday) with GST, payable within [7] days.
5. Conduct
The Partner will not ask agents to act against the RBI fair-practices code. Visits are made only between 10 AM and 6 PM.
6. Records
Partners can see the outcome, notes, check-in details and call recordings for their own visits only.